Who We Are
Sure, we provide payroll administration, a great workers’ comp program, staffing and recruiting, and a variety of HR and business consulting services, but who we are is so much more than that. We are an inquisitive group who want to understand who you are. We want to uncover what reality is like for you today and what challenges you’re facing, but that’s just the beginning. What we really want to understand is why you started your business. What you hope to achieve. What makes you proud, and what keeps you up at night. Only then can we work together to create a blueprint for your success.
We’ve also seen firsthand how important community is. It’s easy to feel alone when you’ve got it all on the line, and you may not be comfortable sharing your business concerns with your employees. We regularly bring independent business owners together to create a community free from the pressures and distractions of the everyday grind—to connect and talk about their experiences and challenges. Then we help you take the knowledge and inspiration you gain from these sessions and apply it to your business.
What We Do
We started as a staffing company in 1972, and over the past 50 years, evolved into what today is known as a Professional Employer Organization or PEO. PEOs provide resources to small and medium-sized businesses that often only larger organizations can afford. A typical PEO provides services such as HR, payroll, workers’ comp, and benefits administration. However, BBSI is not your typical PEO. We provide all those services plus more through our local support model.
Our specialty is pairing you with a local team of professionals who get to know you and seek to understand your business challenges. Your local team will help you shape your vision for success and support it with consulting services in the areas of HR, risk and safety, and business strategy. You’ll know your team by name, you’ll have their phone numbers, and they’ll know you every time you call or drop by the office. We’re here to support your vision, nurture your teams, and ultimately drive you across the goal line. That’s what we do and it’s why we show up every day.
The Gold Standard For PEOs
Not only are we publicly traded on the NASDAQ, but we’re also a fully accredited PEO through the Employer Services Assurance Corporation (ESAC) Client Assurance Program. This accreditation is the gold standard for PEOs. That means that we’ve gone through a rigorous process to ensure adherence to important financial, ethical and operational standards. ESAC’s program provides tangible assurance of specific employer responsibilities like the FDIC for the banking industry. These responsibilities include payment of wages, taxes, employee benefits and insurance premiums for BBSI clients. This is all to say that when you partner with BBSI you can feel confident that you’re going to be well supported.
YOUR ROLE: “Doer” The business started with your idea and it’s your passion and commitment driving it forward today. That can be invigorating, but it can also be exhausting. Everything relies on you and it’s not always practical for you to find time to get better/smarter/faster. We’ve seen a lot of people in your situation. Here’s what we’ve found:
COMMON HURDLE: You go into ‘survival mode’ people are counting on you. The pressure to bring in business can leave you scrambling and it’s easy to lose sight of what your company does well. Learning on the fly is tough. Your best intentions may lead to bad clients or deals that yield short-term financial gains but carry long-term consequences.
KEY TO SUCCESS: You set the pace. No one knows the business better than you. You’ll win by keeping a clear focus on the leverage points and strengths of your business. Be sure to communicate your vision well and make sure you understand where you make or lose money. Administrative duties are best handled in “personal” time.
SELF REFLECTION: Now, for the tough questions… What’s driving your business decisions? Are you staying disciplined and focused? Is fear impacting your decisions when it comes to finances? A little self-reflection goes a long way
COMPANY SIZE: 25-65 employees
BUSINESS OWNER ROLE: Manager and Leader. Your hard work is paying off and business is growing. But there’s a problem: there’s only one you. In order to avoid being pulled in every direction, you need to shift your mindset from ‘doer’ to ‘manager’ and ultimately to ‘leader.’ You can no longer control the culture, but you can set the tone—and with the right talent in place, your employees will follow your lead and embody a culture based on that tone. We’ve worked with a lot of people who have made this transition. Here’s what we’ve found:
COMMON HURDLE: Your team is working hard, but not on the right things. When everyone is going a mile-a-minute it can be easy for your original messages to be lost. Lack of process or clear direction can lead to talent going rogue and focusing on the wrong things. You may find yourself feeling disconnected from the needs of your customers. And if you can’t align the team on common goals, who will? Suddenly, the benefits of entrepreneurship start to feel lost. These struggles have a negative effect not just on your business, but on your company culture as well.
KEY TO SUCCESS: Change your role, not your vision. Managing or leading a team doesn’t mean losing touch with the customers or the core aspects of your business. As you scale, it’s important for you to bring people along with you and create an environment that builds a positive culture. That means hiring the right talent, building trust within the organization and keeping everyone focused on the mission of the company—in good times and difficult times.
SELF REFLECTION: Now, for the tough questions… As business grows, are you setting yourself up for success? Do you have the right talent onboard to keep your vision alive? Does your team need to be managed, or are they looking to you to lead? A little self-reflection goes a long way toward finding your path forward. We can help.
BUSINESS OWNER ROLE: Leader. You’ve built a strong infrastructure, your product is stable and relevant, and you’re disciplined when it comes to the company’s financial health. Business is going well but in order to continue growing you need to be involved in a different way. You’ve hired people who can manage work and teams. It’s time for you to transition from a manager and coach to a leader. When we’ve worked with business owners in your shoes, we’ve seen some consistent patterns. Here’s what to keep in mind:
COMMON CHALLENGE: Lack of clarity around vision and goals a business your size needs clear structure. If your managers aren’t a good fit or are creating company politics, the culture will suffer. The likely outcome? People are more focused on distractions and drama than driving the business forward. And your job as leader will be that much harder.
KEY TO SUCCESS: Create a culture that inspires growth and innovation as a leader, it’s up to you to keep everyone locked in on your vision. When your management team is committed to the mission and bases decisions on guiding principles or philosophies, they foster a consistent culture. A strong focus on organizational design and development will leave you ready for the future, and your employees will be motivated to find new ways to achieve success.
SELF REFLECTION: Now, for the tough questions… Have you thought about what kind of leader you want to be? Have you put the people and systems in place to support your organization? How can you maintain an entrepreneurial spirit as your employee count grows? A little self-reflection goes a long way toward finding your path forward. We can help.
BUSINESS OWNER ROLE: Visionary. You have leadership in place to handle the day-to-day business. Your role is to envision how your company will look in five years, ten years and beyond. You’re building a legacy. Here’s what we’ve seen from other businesses in this stage:
COMMON CHALLENGE: The organization lacks direction and cohesion The bigger your company, the harder it can be to keep senior management in touch with employees and customers and focused on common goals. Departmental politics can splinter the organization. Lack of succession planning leaves the long-term health of your business vulnerable. Layer in profitability issues, and you may find yourself spending more time managing today than imagining tomorrow.
KEY TO SUCCESS: Leadership focus on the future of the company. In order to turn your attention to long-term goals, the here-and-now needs to be running efficiently. For this to happen, you need a strong base of business, clearly defined processes and procedures and a team that’s not easily distracted. With this in place, your leadership is able to direct their time and effort to strategic planning, leadership development and succession planning—all the things you need to ensure the health of your company for the long haul.
SELF REFLECTION: Now, for the tough questions… You’ve poured your heart and soul into the business—are you able to let go of the day-to-day and focus on being a visionary? Have you created a culture where risk-taking supports the innovation that will keep your company relevant as the business landscape evolves? You’re thinking about stepping away or selling the business—do you have a plan? A little self-reflection goes a long way toward finding your path forward. We can help.
Industries We Serve
Industries We Serve
At BBSI we’re here to support you on your journey to success.
At BBSI we’re here to support you on your journey to success. Whether you’re at the beginning of your journey or well on down the road, we want to ensure you have the best opportunity to achieve your goals. While we may not have the same experience as you, we know what it takes to help business owners succeed and we have the experience, tools and knowledge to help you be more successful. We support all kinds of businesses from manufacturing and logistics, to restaurants, professional services, and everything in between. If you’re wondering how we can help, call one our local branches today to find out.
"I would not be in business without the relationship we have with BBSI. We owe a big THANK YOU for the knowledge and guidance of our personal BBSI team. If you are seeking a PEO with whom to grow your company with, we highly suggest partnering with BBSI. If I am certain of anything during these times, I am certain of this!”
- Joclynn B. Leaps n Boundz, REACHability Foundation
“I think BBSI has it figured out that true genuine networking is not a planned event, it’s a natural progression that starts with finding partners that are wired to help others. They understand that they have to give to receive, but they happily keep giving just because they truly want you to succeed in your business. It’s obvious that this is the core foundation of BBSI, their culture and staff. I am honored to be a partner and gladly recommend them to anyone.”
- Tom C. Tom Cobb Insurance
Company ProfileBBSI (NASDAQ: BBSI) is a leading provider of business management solutions, combining human resource outsourcing and professional management consulting to create a unique operational platform that differentiates it from competitors. The Company’s integrated platform is built upon expertise in payroll processing, employee benefits, workers’ compensation coverage, risk management and workplace safety programs, and human resource administration. BBSI’s partnerships help businesses of all sizes improve the efficiency of their operations. The Company works with thousands of clients across all industries in branches across the nation.
Chief Executive Officer
Mr. Kramer has more than 15 years of insurance industry expertise, joining the Company from Chubb Global Services, a unit of Chubb Limited - the world’s largest publicly traded property and casualty insurer - where he spent 12 years. While at Chubb (formerly ACE Limited prior to ACE's acquisition of Chubb), he led the Global Services unit and applied their experience, expertise and infrastructure to support the complex underwriting and servicing needs of large, multinational customers. He also oversaw the delivery of their sophisticated risk management products, programs and services for global programs of U.S.-based companies. Prior to his current role at Chubb, Mr. Kramer served as divisional financial officer for ACE Financial Solutions. During this time, he had responsibility for finance and operations, with particular emphasis on accounting, financial controls and systems.
Mr. Kramer holds a Bachelor of Science degree in business administration with a specialization in finance from Rowan University and an MBA with a specialization in accounting from Drexel University.